About the Role
As a Customer Success Manager/Growth Strategist, you will help leading Shopify merchants accelerate subscriber growth and maximize revenue through best-in-class SMS marketing.
You'll develop, implement, and optimize end-to-end list growth strategies that increase email and SMS opt-ins across multiple acquisition channels. Working closely with Onboarding, Postscript Plus, and Customer Success teams, you'll combine marketing expertise, experimentation, and data analysis to deliver measurable business results.
In addition to strategic consulting, you'll introduce customers to new Postscript products and features, ensuring successful implementation and adoption. You'll serve as a trusted advisor, helping merchants build high-performing SMS programs through continuous optimization, A/B testing, and AI-powered workflows.
If you're passionate about e-commerce, data-driven marketing, customer success, and helping brands grow, we'd love to meet you.
Key Responsibilities
List Growth Strategy
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Design and execute customized list growth strategies that increase email and SMS subscriber acquisition.
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Create high-converting pop-ups, forms, and calls-to-action aligned with each merchant's brand.
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Continuously optimize opt-in performance through testing and data analysis.
Product Implementation
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Guide customers through the rollout and adoption of new Postscript products and features.
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Configure campaigns, automations, and list growth tools according to best practices.
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Ensure successful implementation and ongoing product utilization.
Customer Success & Strategic Advisory
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Act as the primary strategic advisor for assigned customer accounts.
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Build strong relationships through proactive communication via Slack, Zoom, and email.
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Recommend growth opportunities based on customer goals, performance, and industry best practices.
Performance Optimization
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Monitor customer KPIs and campaign performance.
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Conduct A/B testing and use data-driven insights to improve subscriber growth and revenue.
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Identify trends and provide actionable recommendations for continuous improvement.
Industry & Product Expertise
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Stay current on SMS marketing, e-commerce trends, Shopify ecosystem updates, and Postscript product innovations.
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Serve as a subject matter expert for both customers and internal teams.
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Leverage AI tools to improve efficiency, campaign performance, and customer outcomes.
What We're Looking For
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Minimum 3 years of experience in a client-facing role within SaaS, e-commerce, or direct-to-consumer (DTC) businesses (Customer Success, Account Management, Implementation, or similar).
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Experience with e-commerce and digital marketing, particularly customer acquisition and lifecycle marketing.
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Strong understanding of SMS and/or email marketing best practices.
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Experience with platforms such as Shopify, Klaviyo, Mailchimp, or similar marketing automation tools.
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Comfortable using AI tools such as ChatGPT, Claude, or Gemini in day-to-day work.
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Strong analytical skills with the ability to translate data into actionable recommendations.
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Excellent written and verbal English communication skills.
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Proven ability to manage multiple customer projects and priorities simultaneously (up to 30 active accounts).
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Highly organized, process-oriented, and able to thrive in a fast-paced remote environment.
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Proactive, responsive, and effective in asynchronous communication.
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Experience building long-term relationships with customers, including executive stakeholders.
Success in This Role
You'll be successful if you can:
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Grow customer subscriber lists through effective acquisition strategies.
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Drive adoption of new Postscript products and features.
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Build trusted relationships with customers and become their go-to strategic advisor.
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Use experimentation and analytics to continuously improve performance.
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Help customers generate measurable revenue growth through world-class SMS marketing.