About the Role
We're looking for a highly organized and detail-oriented Compliance Operations Coordinator to support Postscript's Compliance team. In this role, you'll provide the operational foundation for our compliance audit program by coordinating documentation, tracking audit progress, managing deliverables, and ensuring effective communication across internal stakeholders.
You'll partner closely with Compliance Specialists to keep audits organized, accurate, and on schedule. This is an excellent opportunity for someone who thrives in process-driven environments, takes pride in precision, and is interested in building expertise in compliance operations within a fast-growing technology company.
What You'll Do
Audit Documentation & Coordination
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Collect, organize, and maintain audit documentation, including screenshots of opt-in experiences and other merchant-facing compliance elements, using internal tools and manual processes as needed.
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Create and manage structured Google Drive folders for each audit engagement, ensuring documentation is clearly labeled, accessible, and current.
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Prepare and maintain audit materials using standardized templates to ensure consistency and accuracy across all engagements.
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Review audits against established checklists, identify missing information or discrepancies, and escalate findings to the assigned Compliance Specialist.
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Support audit execution by ensuring all required documentation and deliverables are completed on time.
Customer Deliverables & Reporting
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Create clear, professional audit outcome reports and presentations based on findings provided by the Compliance Specialist team.
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Ensure customer-facing materials meet Postscript's quality standards for accuracy, organization, and presentation.
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Maintain version control and proper filing of finalized audit deliverables and supporting documentation.
Communication & Project Support
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Coordinate with internal teams to initiate audits, gather required information, and drive completion of outstanding action items.
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Track progress across active audit engagements and proactively communicate delays, blockers, or at-risk items.
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Serve as a primary point of contact for routine audit-related inquiries, escalating more complex questions to the appropriate Compliance Specialist.
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Help maintain visibility into audit timelines, priorities, and deliverable status.
Process Improvement
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Execute established audit workflows and procedures with a high degree of accuracy and consistency.
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Identify process gaps, documentation issues, or workflow inefficiencies and escalate recommendations for improvement.
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Contribute to the ongoing enhancement of audit templates, tracking systems, documentation standards, and operational processes as the team grows.
What We're Looking For
Required Qualifications
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Minimum 3 years of experience in an operations coordinator, administrative support, project coordination, or similar role.
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Experience in SaaS, ecommerce, compliance, legal operations, or a related environment is a plus.
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Exceptional organizational skills with strong attention to detail and a commitment to accuracy.
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Proficiency with Google Workspace (Drive, Docs, Slides, and Sheets), including managing documentation and folder structures at scale.
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Strong written communication skills with the ability to draft professional emails and follow-up communications for internal and external stakeholders.
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Comfortable working within structured processes, checklists, and workflows while proactively identifying issues and escalating when appropriate.
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Ability to manage multiple priorities simultaneously and maintain visibility across several ongoing projects.
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Quick learner who is comfortable adopting new tools and navigating web-based platforms to gather and organize information.
Preferred Qualifications
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Experience creating customer-facing presentations in Google Slides or Microsoft PowerPoint with strong formatting and visual organization skills.
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Familiarity with compliance, legal, regulatory, risk, or audit-related functions.
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Experience in a customer-facing support, onboarding, account coordination, or operations role.
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Experience working successfully within a remote or distributed team environment.